The Inclusive BPO

  VISAYA Visaya Knowledge Process Outsourcing Corporation is creating a buzzword in the BPO space. Butch Valenzuela, a Filipino-American who led a successful career in California chose to come to where he found a new calling: To create more jobs for Filipinos.From a branding perspective, this positioning could be just a marketing strategy, but to…

Top 5 job interview tips

If you’re counting down the days till your next job interview, these helpful hints will help you get in the right mood so you can leave a lasting impression on the interviewers: Do your research Fail to plan, and you plan to fail. You are certain to be asked specific questions about the company, so…

Philippine BPOs poised to weather automation trend

MANILA – The Philippines, home to one of the world’s largest business outsourcing hubs, can withstand a global shift to automation, an industry group said Wednesday. Tasks that can be automated, or those that require little abstract thinking, are expected to contract by 28 percent in the next six years while middle and high skill…

Philippine call centers out to attract more foreign clients

Metro Manila (CNN Philippines) — About a hundred foreign companies are in talks with Philippine call centers as they look to outsource some of their business here. Morgan Stanley, Goldman Sachs and Mitsubishi UFG Financial Group are just among some of the financial giants eyeing local service partners, Benedict Hernandez, Contact Center Association of the…

The Value Propositions of Contact Center Outsourcing

Businesses across the globe realize that customer service plays a key role for their differentiation in an increasingly crowded and competitive market. However, while concentrating on the business itself, organizations sometimes have no time to handle call center operations. This is where Outsourcing comes in. Businesses may have a number of reasons for considering outsourcing…

VisayaKPO Finds Success with Interactive Intelligence

New Services Offered and Greater Savings with All-in-One IP Communications Software Suite About VisayaKPO Visaya Knowledge Process Outsourcing Corporation is established to cater to the business process and contact centre needs of small and medium-sized companies. VisayaKPO supports their customers with inbound and outbound services billed by the hour to allow for the clearly defined…

Visaya KPO Office Blessing

Last April 15, 2016, the management and employees assembled for the office blessing of Visaya KPO’s newest office at the Ground Floor of Trafalgar Plaza Building in Makati City.  This also signaled the renovation of our 14th Floor office to improve our facilities for both clients and employees. Everyone was brimming with eagerness to move…

PEZA 21st Anniversary and Investor’s Recognition Night

Visaya KPO Attends the PEZA 21st Anniversary and Investor’s Recognition Night PEZA is the Philippine government agency tasked to promote investments, extend assistance, register, grant incentives to and facilitate the business operations of investors in export-oriented manufacturing and service facilities inside selected areas throughout the country proclaimed by the President of the Philippines as PEZA Special…

Visaya KPO’s Guide to Privacy and Security

Visaya Knowledge Process Outsourcing Corporation is fully compliant to the standards of the Health Insurance Portability and Accountability Act (HIPAA) as audited by EcFirst (www.ecfirst.com) and PCI Data Security Standard (PCI DSS). We are a proud member of the Healthcare Information Management Outsourcing Association of the Philippines (HIMOAP) and the Contact Center Association of the…

Discover Rural Business Processing Outsourcing Solution

Business process outsourcing (BPO) is a service that handles many of the day-to-day administrative duties of a company such as human resources, document processing and management, and customer relationship management. A rural BPO does the same things, but outside of a large urbanized setting. This offers several advantages to companies offering the service or purchasing…

The Philippines has become the call-center capital of the world

Ever since Joahnna Horca lost her father, a doctor, in a South China Sea typhoon, her large family has struggled to make ends meet. So after Horca earned a college degree in social work, an older sister nudged her to help support the family by taking a better-paying job — at a call center. That…