Impact sourcing offers huge potential

The Contact Center Association of the Philippines sees the big potential of impact sourcing to further support countryside development. In a press conference at Royal Mandaya Hotel at the first Philippine Impact Sourcing Conference (PISCON) 2017, CCAP Chairman of the Board Benedict Hernandez pointed out that espousing the impact sourcing scheme, which brings contact center,…

SMART TECH SOLUTIONS FOR SME GROWTH

Market share growth and sales increases are the driving forces for SMEs. Neither, however, happens by chance. You must be prepared and put in place a strategy that will enable you to achieve the desired results. Generally, collecting information that is relevant to buyers and organising it is often seen as the key to driving sales. Even then,…

Visaya KPO Strategic Planning 2017

The Management and Executive committees of VisayaKPO has recently successfully concluded 2017’s Strategic Planning at the Bayleaf Cavite, General Trias, Cavite held January 23rd to the 26th. Business Transformation. Expect exciting changes this year that will surely engage all stakeholders. Although our core focus will not change, we are happy to announce that we are…

How Outsourcing Can Help Your Business For Expansion

The most significant challenge for startups is growth. Whether it’s funding or customers, scaling up is never easy for a new founder, particularly when they need to add employees. The key to continued success is to make sure you are being efficient and cost-effective with all your scale-up efforts. Otherwise, you could be in trouble before you…

Key Trends Influencing the Outsourcing Industry in 2017

Outsourcing has revolutionized the way businesses operate today, evolving with time, to match industry developments. With the race to deliver the most affordable and efficient services, outsourcing strategy is evolving rapidly with the changing business dynamics. This has allowed companies to outsource technical support and other processes affordably, to reliable partners. However, 2017 will see…

Visaya KPO wins OUTSTANDING SME AWARD FOR THE SERVICE SECTOR for the second consecutive year

The Department of Trade and Industry (DTI) through its Export Marketing Bureau, Export Development Council (EDC) and Philippine Export Confederation Inc. (PHILEXPORT), celebrated the 2016 National Exporters Congress with a theme dubbed as “Advancing SMEs through Inclusive Business: From Local to Global” at the Philippine Trade Training Center, Pasay City. In celebration of the significant…

How to keep millennials engaged at work

The generation of millennials makes up an increasing percentage of today’s workforce. As the first digital natives, millennials are the most social and connected and have different priorities when it comes to workplace satisfaction. Subsequently, there is a tendency among millennials to stay in jobs for much shorter periods than their predecessors. This trend in high…

Top Reasons Why Companies Outsource in the Philippines

Companies of today reside in a globally connected market where countries’ economies are interdependent with each other. Globalization has also brought the outsourcing business strategy to life by integrating various countries’ offerings into a big bowl of allocated resources. The Philippines is one of the countries in the Asia and the Pacific region, which ranks…

A healthy gift guide for the busy call center agent

The holiday season is here and the smell of Christmas air clings as early as now. But with the holidays come the rush of parties, shopping and, of course, the perennial traffic. This is especially difficult for people who work longer hours or are on night shifts. For instance, for BPO professionals, the struggle of…

Customer service: The evolving art and underlying attitudes

Companies are struggling to find service success and the right balance of internet automation and skilled people who can manage complex service needs. There is an increasing demand for higher end experiences, which means the challenge grows for companies to deliver that balance of technology, trained staff and outsourcing of specialised functions. Customer care will…

Dialing into the Millennial Market

Meet the Millennials, also known as Gen Y, Next Gen, Echo Boomers, the Baby-On-board Generation, Screenagers, Facebookers and many more. Whatever you choose to call them, they are nearly 98 million young adults born between 1980 and 2001 who have already joined or are preparing to join the workforce. By all accounts, Millennials are unlike preceding generations. They…

The Importance of Customer Surveys

Businesses find it an extremely challenging task to learn about how their customers and target audience feel about their offerings.  Business experts believe that it is entirely impossible for an organization to please all its customers all the time.  However, even if you are comfortable with the fact that you have been unable to please…