Philippine BPOs poised to weather automation trend

MANILA – The Philippines, home to one of the world’s largest business outsourcing hubs, can withstand a global shift to automation, an industry group said Wednesday. Tasks that can be automated, or those that require little abstract thinking, are expected to contract by 28 percent in the next six years while middle and high skill…

Philippine call centers out to attract more foreign clients

Metro Manila (CNN Philippines) — About a hundred foreign companies are in talks with Philippine call centers as they look to outsource some of their business here. Morgan Stanley, Goldman Sachs and Mitsubishi UFG Financial Group are just among some of the financial giants eyeing local service partners, Benedict Hernandez, Contact Center Association of the…