Employee Engagement Secrets From Millennials

The fastest-growing demographic in the workforce knows a few things about motivating and leading others. With their widespread entrance into the workplace, millennials are bringing new requirements of employee engagement that include creativity, entrepreneurialism, and accelerated career growth. Research by Deloitte is projecting that millennials will make up 75% of the global workforce by 2025. They are supportive…

Why Outsourcing Customer Support is a Great Idea

There has been a lot of debate lately on whether you should or should not appoint external customer support. While there might be a few reasons that tell you that not opting for it is a better idea, there are a greater number of reasons that prove that outsourcing customer support is all for your…

Impact sourcing offers huge potential

The Contact Center Association of the Philippines sees the big potential of impact sourcing to further support countryside development. In a press conference at Royal Mandaya Hotel at the first Philippine Impact Sourcing Conference (PISCON) 2017, CCAP Chairman of the Board Benedict Hernandez pointed out that espousing the impact sourcing scheme, which brings contact center,…

How Outsourcing Can Help Your Business For Expansion

The most significant challenge for startups is growth. Whether it’s funding or customers, scaling up is never easy for a new founder, particularly when they need to add employees. The key to continued success is to make sure you are being efficient and cost-effective with all your scale-up efforts. Otherwise, you could be in trouble before you…

Key Trends Influencing the Outsourcing Industry in 2017

Outsourcing has revolutionized the way businesses operate today, evolving with time, to match industry developments. With the race to deliver the most affordable and efficient services, outsourcing strategy is evolving rapidly with the changing business dynamics. This has allowed companies to outsource technical support and other processes affordably, to reliable partners. However, 2017 will see…

How to keep millennials engaged at work

The generation of millennials makes up an increasing percentage of today’s workforce. As the first digital natives, millennials are the most social and connected and have different priorities when it comes to workplace satisfaction. Subsequently, there is a tendency among millennials to stay in jobs for much shorter periods than their predecessors. This trend in high…

Top Reasons Why Companies Outsource in the Philippines

Companies of today reside in a globally connected market where countries’ economies are interdependent with each other. Globalization has also brought the outsourcing business strategy to life by integrating various countries’ offerings into a big bowl of allocated resources. The Philippines is one of the countries in the Asia and the Pacific region, which ranks…

Customer service: The evolving art and underlying attitudes

Companies are struggling to find service success and the right balance of internet automation and skilled people who can manage complex service needs. There is an increasing demand for higher end experiences, which means the challenge grows for companies to deliver that balance of technology, trained staff and outsourcing of specialised functions. Customer care will…

Dialing into the Millennial Market

Meet the Millennials, also known as Gen Y, Next Gen, Echo Boomers, the Baby-On-board Generation, Screenagers, Facebookers and many more. Whatever you choose to call them, they are nearly 98 million young adults born between 1980 and 2001 who have already joined or are preparing to join the workforce. By all accounts, Millennials are unlike preceding generations. They…

‘Next-wave cities’

THINGS ARE looking up for the local business process outsourcing (BPO) industry. Early last month, the Contact Center Association of the Philippines (CCAP) announced that about a hundred foreign companies were in talks with Philippine call centers as they look to outsource some of their operations here. Among them are financial giants Morgan Stanley, Goldman…

Outsourcing Benefits for Healthcare Companies

Healthcare information management outsourcing is becoming a lucrative business in the Philippines. In 2015, the Information and Communications Technology Office (ICTO) of the Department of Science and Technology (DOST) lauded the BPO industry and various players engaged in healthcare information management outsourcing. A few healthcare outsourcing services that the Philippine BPO industry offers are Medical…

Philippine BPOs poised to weather automation trend

MANILA – The Philippines, home to one of the world’s largest business outsourcing hubs, can withstand a global shift to automation, an industry group said Wednesday. Tasks that can be automated, or those that require little abstract thinking, are expected to contract by 28 percent in the next six years while middle and high skill…