Philippine call centers out to attract more foreign clients

Metro Manila (CNN Philippines) — About a hundred foreign companies are in talks with Philippine call centers as they look to outsource some of their business here. Morgan Stanley, Goldman Sachs and Mitsubishi UFG Financial Group are just among some of the financial giants eyeing local service partners, Benedict Hernandez, Contact Center Association of the…

The Philippines has become the call-center capital of the world

Ever since Joahnna Horca lost her father, a doctor, in a South China Sea typhoon, her large family has struggled to make ends meet. So after Horca earned a college degree in social work, an older sister nudged her to help support the family by taking a better-paying job — at a call center. That…

Rural Philippine Call Center Shows Promise of New Business Model

TANJAY, NEGROS, the Philippines—Little stirs except the occasional stray dog after midnight in Tanjay, a sleepy town on the central Philippine island of Negros. But one place is bustling. Through the night, in a converted schoolhouse, dozens of agents handle queries from American clients in a unique experiment—the Philippines’s first rural call center. The center’s…

101 East – Phoning from the Philippines

Move over India – Manila is the new call centre capital of the world. With its English-speaking workforce, geopolitical stability and embracement of Western culture, the Philippines is fast becoming the world’s hottest destination for call centres.

Philippines’ Rise as Call-Center Nation Lures Expats Home

Having grown up poor, Denise Sese found herself still mired in debt. It was 2009. A college dropout and one-time cashier at a Jollibee Foods Corp. fast-food outlet in Manila, she was out of a job. At a Manila mall one day, she spotted a booth advertising a free call-center training program. She signed up…