The Importance of Customer Surveys

Businesses find it an extremely challenging task to learn about how their customers and target audience feel about their offerings.  Business experts believe that it is entirely impossible for an organization to please all its customers all the time.  However, even if you are comfortable with the fact that you have been unable to please…

Outsourcing Benefits for Healthcare Companies

Healthcare information management outsourcing is becoming a lucrative business in the Philippines. In 2015, the Information and Communications Technology Office (ICTO) of the Department of Science and Technology (DOST) lauded the BPO industry and various players engaged in healthcare information management outsourcing. A few healthcare outsourcing services that the Philippine BPO industry offers are Medical…

Ways for Corporations to Improve Data Security

Each year the number of reported corporate data breaches goes up. In 2015 alone the U.S. saw a 38 percent increase in data loss due to cybercrime and malware. Fortunately for businesses, data security has continued to advance as well, bringing with it an arsenal of tools to ensure proprietary information remains secure. In this modern…

The Inclusive BPO

  VISAYA Visaya Knowledge Process Outsourcing Corporation is creating a buzzword in the BPO space. Butch Valenzuela, a Filipino-American who led a successful career in California chose to come to where he found a new calling: To create more jobs for Filipinos.From a branding perspective, this positioning could be just a marketing strategy, but to…

Top 5 job interview tips

If you’re counting down the days till your next job interview, these helpful hints will help you get in the right mood so you can leave a lasting impression on the interviewers: Do your research Fail to plan, and you plan to fail. You are certain to be asked specific questions about the company, so…

The Value Propositions of Contact Center Outsourcing

Businesses across the globe realize that customer service plays a key role for their differentiation in an increasingly crowded and competitive market. However, while concentrating on the business itself, organizations sometimes have no time to handle call center operations. This is where Outsourcing comes in. Businesses may have a number of reasons for considering outsourcing…

VisayaKPO Finds Success with Interactive Intelligence

New Services Offered and Greater Savings with All-in-One IP Communications Software Suite About VisayaKPO Visaya Knowledge Process Outsourcing Corporation is established to cater to the business process and contact centre needs of small and medium-sized companies. VisayaKPO supports their customers with inbound and outbound services billed by the hour to allow for the clearly defined…

Visaya KPO Office Blessing

Last April 15, 2016, the management and employees assembled for the office blessing of Visaya KPO’s newest office at the Ground Floor of Trafalgar Plaza Building in Makati City.  This also signaled the renovation of our 14th Floor office to improve our facilities for both clients and employees. Everyone was brimming with eagerness to move…