Why Outsourcing Customer Support is a Great Idea

There has been a lot of debate lately on whether you should or should not appoint external customer support. While there might be a few reasons that tell you that not opting for it is a better idea, there are a greater number of reasons that prove that outsourcing customer support is all for your…

Impact sourcing offers huge potential

The Contact Center Association of the Philippines sees the big potential of impact sourcing to further support countryside development. In a press conference at Royal Mandaya Hotel at the first Philippine Impact Sourcing Conference (PISCON) 2017, CCAP Chairman of the Board Benedict Hernandez pointed out that espousing the impact sourcing scheme, which brings contact center,…

SMART TECH SOLUTIONS FOR SME GROWTH

Market share growth and sales increases are the driving forces for SMEs. Neither, however, happens by chance. You must be prepared and put in place a strategy that will enable you to achieve the desired results. Generally, collecting information that is relevant to buyers and organising it is often seen as the key to driving sales. Even then,…

How Outsourcing Can Help Your Business For Expansion

The most significant challenge for startups is growth. Whether it’s funding or customers, scaling up is never easy for a new founder, particularly when they need to add employees. The key to continued success is to make sure you are being efficient and cost-effective with all your scale-up efforts. Otherwise, you could be in trouble before you…

Key Trends Influencing the Outsourcing Industry in 2017

Outsourcing has revolutionized the way businesses operate today, evolving with time, to match industry developments. With the race to deliver the most affordable and efficient services, outsourcing strategy is evolving rapidly with the changing business dynamics. This has allowed companies to outsource technical support and other processes affordably, to reliable partners. However, 2017 will see…