Why Outsourcing Customer Support is a Great Idea

There has been a lot of debate lately on whether you should or should not appoint external customer support. While there might be a few reasons that tell you that not opting for it is a better idea, there are a greater number of reasons that prove that outsourcing customer support is all for your…

Impact sourcing offers huge potential

The Contact Center Association of the Philippines sees the big potential of impact sourcing to further support countryside development. In a press conference at Royal Mandaya Hotel at the first Philippine Impact Sourcing Conference (PISCON) 2017, CCAP Chairman of the Board Benedict Hernandez pointed out that espousing the impact sourcing scheme, which brings contact center,…

SMART TECH SOLUTIONS FOR SME GROWTH

Market share growth and sales increases are the driving forces for SMEs. Neither, however, happens by chance. You must be prepared and put in place a strategy that will enable you to achieve the desired results. Generally, collecting information that is relevant to buyers and organising it is often seen as the key to driving sales. Even then,…

How Outsourcing Can Help Your Business For Expansion

The most significant challenge for startups is growth. Whether it’s funding or customers, scaling up is never easy for a new founder, particularly when they need to add employees. The key to continued success is to make sure you are being efficient and cost-effective with all your scale-up efforts. Otherwise, you could be in trouble before you…

How to keep millennials engaged at work

The generation of millennials makes up an increasing percentage of today’s workforce. As the first digital natives, millennials are the most social and connected and have different priorities when it comes to workplace satisfaction. Subsequently, there is a tendency among millennials to stay in jobs for much shorter periods than their predecessors. This trend in high…

Dialing into the Millennial Market

Meet the Millennials, also known as Gen Y, Next Gen, Echo Boomers, the Baby-On-board Generation, Screenagers, Facebookers and many more. Whatever you choose to call them, they are nearly 98 million young adults born between 1980 and 2001 who have already joined or are preparing to join the workforce. By all accounts, Millennials are unlike preceding generations. They…