Why Outsourcing Customer Support is a Great Idea

There has been a lot of debate lately on whether you should or should not appoint external customer support. While there might be a few reasons that tell you that not opting for it is a better idea, there are a greater number of reasons that prove that outsourcing customer support is all for your…

Ways for Corporations to Improve Data Security

Each year the number of reported corporate data breaches goes up. In 2015 alone the U.S. saw a 38 percent increase in data loss due to cybercrime and malware. Fortunately for businesses,┬ádata security has continued to advance as well, bringing with it an arsenal of tools to ensure proprietary information remains secure. In this modern…

Visaya KPO’s Guide to Privacy and Security

Visaya Knowledge Process Outsourcing Corporation is fully compliant to the standards of the Health Insurance Portability and Accountability Act (HIPAA) as audited by EcFirst (www.ecfirst.com) and PCI Data Security Standard (PCI DSS). We are a proud member of the Healthcare Information Management Outsourcing Association of the Philippines (HIMOAP) and the Contact Center Association of the…

Discover Rural Business Processing Outsourcing Solution

Business process outsourcing (BPO) is a service that handles many of the day-to-day administrative duties of a company such as human resources, document processing and management, and customer relationship management. A rural BPO does the same things, but outside of a large urbanized setting. This offers several advantages to companies offering the service or purchasing…